سياسة الاستبدال والإسترجاع

First: Shipping outside Saudi Arabia There is no exchange or return for orders outside the Kingdom of Saudi Arabia. Second: Exchange policy You can request an exchange of the product if it is in its original condition, completely unused, without any damage, odors, or signs of use, and with all accessories and packaging intact. Exchange fees: 35 Riyals for returning the first item, 35 Riyals for sending the replacement item, total exchange fee 70 Riyals. Method of exchange: Contact customer service via WhatsApp. Exchange requirements: The customer must deliver the shipment to the nearest branch of the shipping company within 24 hours of sending the shipping label. The shipping fees are transferred directly to the store. Important notes: The exchange request must be made within 12 hours of receiving the order. Exchange is allowed only once. If the customer delays more than 24 hours in shipping the replacement, the process is canceled entirely, and the customer must pay the cost of the replacement dress if it has been prepared. Delivery is to the nearest SMSA or approved company branch. Third: Return policy No product that has been tailored according to measurements or order can be returned, as all our products are custom-made upon order and are started immediately after order confirmation. Cancellation is only allowed if the order status is “Pending review,” meaning it has not been prepared, tailored, or shipped yet. After that, cancellation or return is not possible at all. Non-returnable cases include: Choosing sizes S / M / L / XL / XXL / XXXL Choosing a special tailoring Any modification to the size or design upon the customer's request All of the above are non-refundable and non-returnable. Fourth: Modifications If any special modification is made to the dress, whether by the store or by the customer with an external tailor, it cannot be exchanged or returned afterward. Fifth: Quality and product inspection All products are inspected before shipping to ensure they are free of defects. In case of a clear discrepancy, the customer has the right to only exchange. The customer can request a real photo of the product before confirming the order. Sixth: Refusal to receive the shipment If the customer refuses to receive the shipment, they will bear the full shipping fee of 70 Riyals. When reshipping the product, an additional 70 Riyals will be paid. Seventh: Shipping delay If the order is delayed by the store for more than 15 days, the customer has the right to cancel the order and get a full refund. Delay caused by the shipping company is not the store’s responsibility. Eighth: Refunds Refunds are transferred to the bank account within 1 to 15 working days. Important notices: All products are custom-made upon order. Orders cannot be canceled or returned after tailoring has begun. Exchange is only allowed once. Exchange request must be made within 12 hours of receipt. The item must be shipped within 24 hours of issuing the shipping label.